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Order Status
Enter your order number and billing email below to see where your order stands. The table under the form explains every status.
How to Find Your Order Number
The order number appears near the top of the confirmation email sent right after checkout. Cannot find that email? Search your spam and promotions folders for mail from mprclothingco.com, or write to us from the address you used at checkout.
Check Your Order
Use the order number together with the billing email entered at checkout.
What Each Status Means
| Status | What it means | What you can do |
|---|---|---|
| Pending payment | Checkout began, but PayPal has not confirmed a payment. | Finish the payment, or place the order again. |
| On hold | The payment is waiting for confirmation or review. | Nothing, unless we email you with a question. |
| Processing | Payment received. The order is queued for production or being printed and packed. | Edits or cancellation: up to 6 hours after checkout, while the item is still unprinted. |
| Completed | The parcel has shipped, and tracking details have been emailed. | Follow the carrier link in that email. |
| Cancelled | The order was stopped before production. | Watch for the refund on your original payment method. |
| Refunded | A full or partial refund has been issued. | Give your bank or PayPal time to post it. |
| Failed | The payment was declined or never completed. | Read Payment Methods, then try again. |
Production & Shipping Times
Each item is printed after you order and then handed to a carrier. Production time and transit time are listed separately for each region in our Shipping Policy, and the Shipping tab on every product page shows the same table.
Tracking Not Updating?
- A fresh tracking number can read “label created” or “no information” until the carrier’s first scan.
- International parcels can go quiet between the export scan and the first scan in the destination country.
- If tracking has not moved for several business days, send us your order number and we will open a trace with the carrier.
Lost or Damaged Parcel?
Tracking shows delivered but you have no parcel? Look around the drop-off spot, ask neighbors or building staff, and check with your local post office. Still missing? Email us and we will open a trace with the carrier and report the result. If the carrier confirms the loss, our Returns & Refunds policy applies. For a damaged or wrong item, photograph it beside the shipping label and email the pictures within 30 days of delivery.
Still Need Help?
Email [email protected] or use our contact form. Hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time; closed weekends and U.S. federal holidays. We reply within one business day.
Last updated: November 7, 2026