Cancellation & Modification Policy

Order Modifications

Write to us inside the window and we will edit the order before it reaches the print queue.

What Can Be Changed

• Size.
• Color of the blank, where the listing offers it.
• Shipping address, including apartment or unit numbers.
• Personalization text, on listings that have a personalization field.

To switch to a different product or design, we cancel the original order and you place a new one.

Important Conditions

• The clock starts at the time stamped on your order confirmation email.
• Production must not have begun. Some orders move into production quickly, so write as early as you can.
• A change counts as done only after we confirm it by email.
• A change that alters the price, such as a size with a higher price, may need a cancel-and-reorder instead of an edit.

Order Cancellations

An order cancelled inside the window, before production, is refunded in full to the original payment method. Your bank or PayPal posts the refund within 5–10 business days. After production starts the order can no longer be cancelled. If the item later arrives faulty, damaged or wrong, our Returns & Refunds policy applies.

Why the Window Is Short

We keep no finished stock. Your order goes to a print partner who makes that one item for that one order. A shirt printed with your design in your size cannot be resold to someone else, so once printing begins the order cannot be reversed. The 6-hour window is the stretch of time in which we can still pull an order before that happens.

How to Submit a Request

Email [email protected] with “Change” or “Cancel” in the subject line, and include:

1. Your order number.
2. The checkout email address.
3. The exact change, for example “size L to XL” or the full corrected address.

The form on our Contact page works too. Every request gets a written confirmation.

Contact Information

Last updated: November 7, 2026