Ref. 05 Policy

Returns & Refunds Policy

Each item is printed for one order, so change-of-mind returns are refused, and so are sizes picked without checking the table. We do fix what goes wrong on our side: misprints, damage, wrong items and lost parcels reported within 30 days of delivery.

1. Cancellation & Modification

Edits and cancellations stay possible for 6 hours after checkout, up to the moment printing begins. The full conditions are on our Cancellation Policy.

2. Claim Window

The clock gives you 30 days, starting on the delivery date, to tell us about a fault. For a parcel that never turns up, the 30 days begin once the expected total on our Shipping Policy has elapsed.

This is a claim window for faults. It is not an open return period: unwanted items in perfect condition are not covered (see section 4).

3. What Qualifies

  • Print defects: ink peeling, cracking or smudged on arrival, a missing print, or a print clearly misplaced compared with the listing.
  • Transit damage: holes, tears or stains, or a mug, tumbler or ornament that arrives broken.
  • Wrong item: a design, product type, size or color different from your order confirmation.
  • Lost parcel: the carrier confirms the loss, or tracking stops moving and we cannot locate the parcel with the carrier.

For an approved claim, you pick the remedy: the same item reprinted at no cost to you, or a refund to whichever card or PayPal account funded the order.

4. What Does Not Qualify

  • Change of mind, or an item no longer wanted after delivery.
  • A size chosen without checking the Size Guide, or a fit preference such as wanting a looser cut.
  • Slight color differences between a screen mockup and the printed piece, and small shifts in print placement.
  • Normal wear, and damage caused by washing or drying against the care instructions.
  • Parcels lost or sent back because the address entered at checkout was incomplete or incorrect.
  • Claims sent after the claim window has closed.

In short: an item that matches your order and arrived intact cannot be returned.

5. Refund Timeline

  1. We review the claim and send a decision within 2–3 business days.
  2. An approved refund goes back to the original payment method only.
  3. Your bank or PayPal posts the credit within 5–10 business days after we issue it. Refunds to a PayPal balance tend to show up sooner than card refunds.

A reprint goes through production and shipping again, on the timeline in our Shipping Policy.

6. How to File a Claim

Here is exactly what to send to [email protected] before mailing anything back:

  1. Your order number.
  2. Clear photos: a close-up of the defect or damage, the whole item, and the shipping label on the package.
  3. Your choice: reprint or refund.

Do not return an item unless we ask for it. Most faulty items never need to travel back. When we do request a return, we send the instructions and pay the return postage.

Support

Claim questions: [email protected]. Hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time; closed weekends and U.S. federal holidays. We reply within one business day.

Last updated: November 7, 2026